Cancellation and Refund Policy

Effective Date: 01.10.2024

At Apperelle, we strive to provide high-quality Indian ethnic wear and excellent customer service. This Cancellation and Refund Policy explains the process for canceling an order and requesting a refund. By making a purchase on our website https://www.apperelle.com, you agree to the terms outlined in this policy.

For any questions or concerns, please contact us at admin@apperelle.com.

1. Order Cancellation

a. Before Shipment

Customer-Initiated Cancellation: You can cancel your order before it is shipped by contacting us at admin@apperelle.com or through your account on our website. Once canceled, a full refund will be processed within 7 Working Days.
Apperelle-Initiated Cancellation: In rare instances, we may cancel an order due to issues such as out-of-stock items, payment problems, or incorrect pricing. In such cases, we will notify you promptly and issue a full refund.

b. After Shipment

Once an order has been shipped, it cannot be canceled. You may, however, initiate a return as per our Return Policy below.

2. Return Policy

We want you to be fully satisfied with your purchase. If you’re not happy with your order, you can return eligible items as outlined below:

a. Eligibility for Return

Items must be returned within 7 Working Days of delivery.
Products must be in their original, unused condition with tags and packaging intact.
Returns are not accepted for the following items:
- Custom-stitched or altered products
- Items purchased during sale events
- Intimate apparel such as blouses or dupattas

b. Return Process

To initiate a return, contact us at admin@apperelle.com with your order number and reason for return.
Once your return request is approved, we will provide instructions for shipping the product back to us.
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

c. Inspection and Approval

After receiving the returned item, we will inspect it for quality and condition. If the item meets our return requirements, we will process your refund.

3. Refund Policy

a. Refund Eligibility

Refunds are issued only for items that meet the eligibility criteria outlined in our Return Policy. Refunds will not be granted for items that are damaged, used, or missing original tags and packaging.

b. Refund Method

Refunds will be credited back to the original payment method used during the purchase. Depending on your payment provider, it may take 7 Working Days for the refund to appear in your account.

c. Partial Refunds

In certain cases, partial refunds may be granted if the item shows signs of wear, is missing parts, or is returned outside the return window.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us at admin@apperelle.com within [Insert Reporting Window] days of delivery with photos and details of the issue. We will provide a replacement or a full refund at no additional cost to you.

6. Non-Returnable Items

Certain products are non-returnable due to their nature. These include:

Customized or altered garments
Final sale items
Gift cards

7. Contact Us

For any further questions or concerns regarding cancellations, returns, or refunds, please contact us at:

Apperelle
Plot No-1331/2899/3987, Ground Floor,
Raghunathpur Jali, Nandankanan Road,
Bhubaneswar-751024
Email: admin@apperelle.com

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