careers
Join the Apperelle Team: Crafting Fashion Excellence
At Apperelle, we blend tradition with innovation to create stunning ethnic wear for modern India. Join our dynamic team of creative thinkers, artisans, and fashion enthusiasts, and be a part of a brand that celebrates the essence of Indian culture.
What you need to know about some of the rules
Seeking an Experienced Marketing and Social Media Executive who has technical and practical knowledge of customer service/relationship management process in a retail environment. The ideal candidate should be from a retail environment (online/superstore/discount), should be a proven self-starter who understands the nuances of customer service in a retail environment, for several fashion product categories (apparel, watches, eyewear, footwear, jewellery) The executive should have experience in multiple customer service support channels e.g. in-bound/outbound calling, e-mail, web chat etc. The customer service manager will collaborate with internal teams for a satisfactory user experience.
Responsibilities
Help customer service and retention function, handle customer queries, complaints, suggestions and requests on multiple support channels – e-mail, phone, web chat etc. Collect and collate customer feedback for inputting into further development of product and technology. Optimize the customer service function to provide best service at low cost (minimize the cost per service). Ability to provide feedback on website from the customer's point of view. Help the IT team on an on-going basis by making suggestions for enhancing the web shop, and IT middleware from a customer service perspective.
